Last updated: June 2025
Effective date: June 2025
Please read these Terms carefully before using i-production.gr. By creating an account, you agree to be bound by these Terms.
i-production.com ("the Service", "the Platform") is a cloud-based production management software operated by Sarra Eleni ("we", "us", "i-production"), registered in Greece.
The Service provides tools for production businesses to manage inventory, recipes, production runs, food safety compliance, costs, and related business operations.
You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use this Service.
You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. Notify us immediately at admin@logisticianhub.com if you suspect unauthorised access.
You agree to provide accurate, current, and complete information when creating your account and to keep it updated.
Each workspace (tenant) represents one business. You may not use the Service to manage multiple unrelated businesses under a single subscription without our written consent.
New accounts receive a 14-day free trial with access to Growth plan features. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using the Service.
Subscriptions are available on monthly or annual billing cycles. Current pricing is displayed at i-production.gr/pricing and within the application. Prices are in EUR and exclude VAT where applicable.
Payments are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy collects payment, handles EU VAT compliance, and issues invoices and receipts on our behalf. By subscribing, you agree to Lemon Squeezy's terms of service.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date via the Customer Portal accessible from your account settings.
We will give you at least 30 days' notice of any price increases via email. Price increases apply from your next renewal date.
We do not offer refunds for partial billing periods. If you cancel, you retain access to the Service until the end of your current billing period. Exceptions may be made at our discretion for billing errors — contact admin@logisticianhub.com within 14 days.
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, access to the Service may be suspended. Your data is retained for 30 days after suspension before any deletion occurs.
Each subscription plan includes defined limits (number of users, items, recipes, productions per month, etc.) as described on the pricing page. If you exceed a plan limit, you will be prompted to upgrade. We will never automatically charge you for a higher plan — upgrades require your explicit action.
All business data you enter into the Service (items, recipes, production records, HACCP records, supplier data, customer data, etc.) remains entirely yours. We claim no ownership over your business data.
We access your data only to provide and improve the Service, to respond to support requests you initiate, and as required by law. We do not access your data for commercial analysis or share it with third parties for marketing.
You can export all your data at any time via Settings → Export Data. We provide exports in standard formats (CSV, PDF).
If you close your account, we will delete all your business data within 30 days. Billing records are retained for 7 years as required by Greek tax law. You will receive a confirmation email when deletion is complete.
For the purpose of GDPR, you are the Data Controller of your business data and we are the Data Processor. We process your data only on your instructions (i.e. to provide the Service) in accordance with our Privacy Policy and Data Processing Agreement. For a signed copy or bespoke DPA terms, contact admin@logisticianhub.com.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms without refund.
We aim for 99.5% monthly uptime for the Service. We will notify you in advance of scheduled maintenance where possible.
The Service is provided "as is". While we work hard to maintain reliability, we do not guarantee uninterrupted or error-free operation.
We may modify, add, or remove features of the Service at any time. We will notify you of significant changes via email or in-app notice. We will not remove features that are core to your current plan without offering a suitable alternative or refund.
The Service, including its design, code, features, and branding, is owned by Sarra Eleni and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless Sarra Eleni, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.
By you: You may cancel your subscription at any time via the Customer Portal. Your access continues until the end of the current billing period.
By us: We may suspend or terminate your account immediately if you materially breach these Terms, if required by law, or if continued operation poses a security risk. In non-emergency cases we will give 14 days' notice.
Effect of termination: Upon termination, your right to use the Service ends. Your data will be retained for 30 days before deletion, during which you can request an export.
These Terms are governed by the laws of Greece and the European Union. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Athens, Greece, except where mandatory consumer protection laws in your country provide otherwise.
For any disputes, please first contact us at Admin@logisticianhub.com — we will make every effort to resolve issues quickly and fairly without legal proceedings.
We will notify you of material changes to these Terms at least 30 days in advance via email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before the effective date.
Sarra Eleni
Ag. Georgiou 25 , Greece
Admin@logisticianhub.com